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  • Part 2 - Configuring the LAN or Wifi Network on the Verifone M400 Pin Pad for Global Payments/Cayan in the US

    09-12-2025 16:16:08
    These pin pads can work on either LAN or Wi-Fi networks.  For stability, LAN setup is always preferred, however if that is not an option, Wi-Fi is the next option....
  • How to swap out an outdated Genius pin pad with a new one

    11-07-2025 12:38:54
    Replacing your old Genius Pin Pad with an updated one: Overview:...
  • Premier Health Partners -Upper Valley Medical Center/UVMC - Physical Inventory Process

    10-03-2025 14:20:26
    Overview:  Just like the other Premier Health hospital gift shops, we assist them with their physical inventory.  With Upper Valley, they brin...
  • Premier Health Partners (Miami Valley, Upper Valley, Atrium/Hilltop) - Handling Employee Payroll Deduct RETURNS

    09-29-2025 13:19:44
    How to Return an Employee Payroll Deduct in Retail Pro: ...
  • Premier Health Partners (Miami Valley, Upper Valley, Atrium/Hilltop) - Finding a Payroll Deduct Transaction

    09-29-2025 13:16:30
    Finding a Payroll Deduct Transaction in Retail Pro: ...
  • Abbadabba's Item Number and ALU Sequencing Issue and Resolution

    09-29-2025 12:56:07
    ABBADABBAS ...
  • Zebra Tag Printer Configuration and Setup

    09-12-2025 16:23:38
    Retail IQ uses exclusively Zebra brand tag printers.  Although the models will vary, the setup of them are almost all identical. Thermal Transfer ver...
  • Part 3 (Retail Pro 9) - Configuring Retail Pro and Testing

    09-12-2025 16:18:38
    In Retail Pro 9: these instructions apply to new configurations – if the store already was using Global Payments/Genius, it is better to leave their existing sett...
  • Part 3 (Prism) - Configuring Retail Pro and Testing

    09-12-2025 16:17:33
    In Prism: these instructions apply to new configurations – if the store already was using Global Payments/Genius, it is better to leave their existing settings al...
  • Abbadabba’s Retail Pro 9 Polling

    09-12-2025 15:38:37
    Overview:  Abbadabba’s follows a more “traditional” polling model, in line with other retailers of similar size.  All polling tasks are done v...
  • Part 1 - Physical Assembly of the Genius M400 Pin Pad from Global Payments/Cayan in the US

    09-12-2025 16:15:08
    Note:  If you need more information, look on YouTube for setting up the M400 and you can get many videos that will help you – just keep in mind that some components might be slightly...
  • Star Micronics Receipt Printers

    09-12-2025 16:11:22
    Overview:  Retail IQ predominantly uses receipt printers from a manufacturer called Star Micronics.  These printers connect to the PC via a re...
  • Speeding Up Retail Pro 9

    09-12-2025 16:10:23
    Overview:  Retail Pro 9 is notoriously slow, especially for retailers with large databases.  Here is Retail IQ’s approach to getting Retail Pr...
  • Retail Pro 9 Promotions and Retail IQ's Setup

    09-12-2025 16:09:37
    Overview:  Retail Pro 9 Promotions is a separate program from Retail Pro 9 that handles various discounts such as Buy One, Get One, Quantity Discounting, and even just markdowns....
  • Mountain High Outfitters Retail Pro 9 Polling

    09-12-2025 15:48:43
    Overview:  Mountain High Outfitters has 25+ stores and needs to poll a lot of data from their main/warehouse server to their store servers.  A...
  • Barcode Scanner Configuration and Troubleshooting

    09-12-2025 15:46:38
    Overview:  Retail IQ’s customers use a variety of brands and models of barcode scanners.  However there is ONE feature that we have to make su...
  • Abbadabba’s Retail Pro 9 to Retail Pro 8 Polling

    09-12-2025 15:45:46
    Overview:  Abbadabba’s does everything in Retail Pro 9 with the exception of reporting, for that, they use Retail Pro 8 reports.  Since the tw...
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