Part 2 - Configuring the LAN or Wifi Network on the Verifone M400 Pin Pad for Global Payments/Cayan in the US

These pin pads can work on either LAN or Wi-Fi networks.  For stability, LAN setup is always preferred, however if that is not an option, Wi-Fi is the next option.  In addition, these devices come pre-programmed from Global Payments to work at specific stores, so they cannot simply be swapped around from store to store.  In order to make one work for another store, the retailer needs to work with Global Payments Support directly to get it changed.

Step 2A - Ethernet Setup:

1.  
1. Insert one end of the Ethernet cable into an available port on your router or switch.

2. Insert the other end of the Ethernet cable into an ETHER port on the utility cable.

Step 2B – Set Static IP on the M400

Power up the M400 and let it get to the “home” screen – it typically just says “Global Payments” on it.  Then:

1. Use the keypad to press 1, 5, and 9 at the same time.
2. Tap Com Control.
3. Tap LAN.
4. Tap Configuration, and then use the keypad to enter the password. The default password is 200331.
5. Tap OK.
6. Tap IPv4.
7. Tap DHCP, and then tap No.
8. Set values for the following fields:
• IP address
• Subnet mask
• Gateway IP address
• DNS 1
• (Optional) DNS 2

Note: If you do not have 12 digits in your IP address, use zeros to complete your IP address. For example, to use the IP address 192.168.2.35, enter 192.168.002.035.

Apply your settings and return to the home screen

1. Tap twice.
2. Tap Save, and then tap OK.
3. Tap Yes, and then tap OK.
4. Tap twice.
5. Tap Exit, and then tap Yes.
6. Tap Genius.

Check your connection

1.      Use the keypad to press 1, 5, and 9 at the same time.

2.      Tap Com Control.

3.      Tap LAN or Wi-Fi.

4.      Tap Status.

5.      Confirm that the Status field shows “Up.”
– If the Status field shows “Down,” contact Genius Support

Note:  You may want to check the store’s router configuration to avoid any IP conflicts.  Optionally, you can also bypass these instructions and let the M400 use DCHP, but you will need to set the address reservation on the store’s router.  If this is done, if the router gets reset, this information will need to reconfigured in the router.

Step 2B:  Wi-Fi Setup

1. Use the keypad to press 1, 5, and 9 at the same time.
2. Tap Com Control.

3. Tap Wi-Fi.
4. Tap Configuration and then use the keypad to enter the password. The default password is 200331.
5. Tap OK.
6. Tap Wi-Fi Scan.

Connect to your network

1. From the list of networks, tap the network you want to connect to.
2. Tap Add.
3. Select the type of authentication that your network uses. If you don’t know the type of authentication your network uses, contact your network administrator.
4. Use the on-screen keyboard to enter your network details. The details you need to enter depend on if you chose pre-shared key (PSK) authentication or extensible authentication protocol (EAP) authentication.
   a. For PSK authentication, in the Pre-Shared-Key (PSK) field, enter the authentication password.
   b. For EAP authentication, enter the following:
   i. Identity
   ii. Password

To enter a special character, on the keypad press the 1 button, the * button, the 0 button, or the # button until you get the character you need.

Note: You can’t enter < or >.

5. Tap OK.
6. Tap Save, and then tap OK.
7. Tap Yes.
8. Tap OK.

Apply your settings and return to the home screen

1. Tap .
2. Tap Exit, and then tap Yes.
3. Tap Genius.

Check your connection

1. Use the keypad to press 1, 5, and 9 at the same time.
2. Tap Com Control.
3. Tap LAN or Wi-Fi.
4. Tap Status.
5. Confirm that the Status field shows “Up.”
   – If the Status field shows “Down,” contact Genius Support