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Part 1 - Physical Assembly of the Genius M400 Pin Pad from Global Payments/Cayan in the US

Note:  If you need more information, look on YouTube for setting up the M400 and you can get many videos that will help you – just keep in mind that some components might be slightly different and that some are specific to other POS systems, not Retail Pro.  In addition, these devices come pre-programmed from Global Payments to work at specific stores, so they cannot simply be swapped around from store to store.  In order to make one work for another store, the retailer needs to work with Global Payments Support directly to get it changed.

Attach the utility cable

  1. Turn your Semi-Integrated M400 upside down and place it on a flat, stable surface.
  2. Remove the rear cover by sliding it up and lifting it off.

Removing the rear cover of your Genius M400.

  1. Attach the utility cable to your Semi-Integrated M400 by inserting the USB-C connector into the USB-C port.
  2. Insert the USB-C cable into the back of your device. Make sure that the cable is in the groove above the USB-C port.A hand holding a usb-c port AI-generated content may be incorrect.
  3. Slide the rear cover onto your device until it clicks.

Attaching the rear cover to your Genius M400.

Attach the power adapter

  1.  
    1. Insert the 12V DC power adapter into the 12V DC port on the utility cable.12V-DC Port on utility cable of M400 device
    2. Plug the 12V DC power adapter into a power supply. Your device will turn on.

 

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